Q: Can I order a size larger than 9?
A: Yes, absolutely, we can custom make it any size you like. Please get in touch with us to inquire about a custom size.

Q: Can this ring be made in 18K or Platinum
A: Yes, we can make it in 18K or Platinum. Additional fees will apply; please get in touch with us to inquire about the additional fees.

Q: How can I determine my size?
A: We always suggest stopping by a local jewelry store for the most accurate sizing, as sizings taken at home may not be perfect.

Q: Are your diamonds ethically sourced?
A: All the diamonds and gemstones used in all our products are ethically sourced.

Q: Is this item Real Gold or plated/vermeil, Will it tarnish and change color?
A: All our products are 14k Solid Gold, it will not tarnish or change color.

Q: Is the Diamond / Gemstone genuine or Lab Grown?
A: This piece features a natural Diamond/Gemstone.

• To keep your jewelry looking brand new, remember these simple tips:
• For thorough cleaning, use a combination of warm water and mild dish detergent - gently scrub with a soft-bristled toothbrush.
• Avoid harsh chemicals and abrasives coming in contact with your jewelry: hairspray, bleach, chlorine, toothpaste, etc.; exposure will dull the shine of precious metals over time.
• Examine your jewelry regularly for loose prongs and stones. If you feel a stone may be loose, contact our customer care team and refrain from wearing your jewelry until repaired.
• Remove jewelry before physical activity and store it carefully.

We gladly accept returns and exchanges for unworn or unused items. Just contact us at help@jalviandco.in with your order number within five (5) days of delivery, and ship the item(s) back to us within: 14 days of delivery (must arrive in our studio within 14 days of its delivery).

The following items can't be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:

Custom or personalized orders
Full Eternity Bands
Items on Sale
Items purchased during
Sales Events

Conditions of Return All items must be returned in brand new condition; unused and worn.

Buyers are responsible for return shipping costs. We are not responsible for returns/exchanges that may get lost in transit. We always suggest our clients use a trackable and fully insured method of shipment.

The items must be shipped back in their original condition and packaging.

The value of a precious stone is determined by its gemological makeup, natural rarity and finished quality. Diamonds and gemstones of similar appearance can have important differences in value. Even experts need powerful analytic tools to detect synthetics, treatments and enhancement processes. A Certificate clearly discloses the details of any item it accompanies, providing confidence for both buyer and seller.

Gemstones should only change hands when accompanied by a certificate attesting to quality. Regardless of location or marketplace, an authentic Laboratory Report is the common language of trust and confidence in the gemological world, and should be considered an essential part of any transaction. We take this responsibility very seriously.