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FAQ

Below FAQ are some common concerns of our clients before purchasing making a purchase.

Who are we? What makes Jalvi & Co. different?

Jalvi & Co. is a whole different experience, We offer you an exquisite range of fine jewelry designs made with craftsmanship in India with hassle free online shopping experience that you're sure to love.

All our jewelry is shipped from New York. USA only

All our jewelry is made in Jaipur, the Pink City of India, worldwide known hub of jewelers. We design and manufacture all our jewelry with skilled labors.

No, we don't have a print catalog as of right now.

No, we do not offer any additional discounts. Our all inclusive MRP is lower than most stores. Our products are offered directly from the manufacturer and with no overheads like rent, inventory costs, etc. We are able to pass on this benefit to all our customers by way of honest and competitive prices.

You may contact our Customer Support team at +91 809 426 5822 or

It might so happen that we discontinue certain pieces or relocate it to some other page. However, we will try our best and make it available for you. Contact Our Customer Support team.

Jalvi & Co. provides free shipping on all orders within USA.

For orders within India, our delivery date depends on the product selected as well as the shipping address provided by you.

All our products are 'Made to Order' and it takes us 2 to 19 business days to safely deliver these jewelry pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.

Please note that the business days mentioned do not include Sundays and festive holidays.

We process the delivery only through reputed couriers like USPS, FedEx, DHL, UPS. If there is no courier service available in your area, we do apologize for the inconvenience caused but contact us and we will find a solution for sure.

Your jewelry is shipped in durable, tamper-proof packing that ensures that the contents remain intact. Your jewelry is fully insured till it reaches your doorstep, and we only work with reputed and established courier services . Please do not accept any package that has been tampered with.

We ship via Custom clearance only. Please check import duty / taxes for your country before making a purchase.

Until your order is ready to be shipped, you can change the shipping address. Please contact our Customer Support team at +91-8094265822 for assistance. For orders that are ready for dispatch, we will be able to reship it to your new address as soon as the consignment is returned back to us.

Yes, please contact us for the same and we will be happy to assist you

We gladly accept returns and exchanges for unworn or unused items. Just contact us at help@jalviandco.in with your order number within five (5) days of delivery, and ship the item(s) back to us within: 14 days of delivery (must arrive in our studio within 14 days of its delivery). The following items can't be returned or exchanged. Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for: Custom or personalized orders Full Eternity Bands Items on Sale Items purchased during Sales Events Conditions of Return All items must be returned in brand new condition; unused and worn. Buyers are responsible for return shipping costs. We are not responsible for returns/exchanges that may get lost in transit. We always suggest our clients use a trackable and fully insured method of shipment. The items must be shipped back in their original condition and packaging.

No. When we said, we'll return the money you paid in full, we meant it.

Buyers are responsible for return shipping costs. The items must be shipped back in its original condition and packaging.

Select the item in your order that you want to return from here

Ready your jewellery in the original packing material along with the certificate.

Please secure your jewellery in it and seal it before the pickup person arrives at your doorstep. Once sealed, the packet cannot be opened unless destroyed. Then ship it back to us

Once we receive the product at our warehouse, your refund will be processed to your Jalvi & Co. account in 2-3 working days after a quality check.

We offer a Lifetime Exchange & Buy-back on all purchases made from Jalvi & Co. The product along with the original product certificate, can be returned for buy-back or exchanged basis its current market value, with deductions of 20% restocking. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

For details, click here

Please call our Customer Support team and they will be able to help you. You can customize the gold karat and the diamond color-clarity combination online as per your choice.

Please call our Customer Support team and they will help you with possible choices.

Yes, we do have a selection of chains to offer you. After you select a pendant, click on 'Buy Now'. This will take you to the shopping bag, where details of your pendant will be given along with an option to browse for chains. Please note, that the price mentioned near the pendant is for the pendant only, you would need to buy the chain for it separately.

After selecting your pendant, please click on "BUY NOW" and then browse for a chain that suits you

Yes, please contact us for custom sizes.

You can simply check your ring size using size guide on product pages

Or you can visit a local jewelry or We have a plastic ring sizer that we'd be happy to send across to you at just shipping cost. We'd love to help you get your ring size it right the first time!

You can contact us and one of our Gemstone expert will help you find the stone of your dreams

Rest assured, JalviAndCo.com uses only conflict-free diamonds which are obtained from legitimate diamond sources that have been certified through the worldwide recognized Kimberley Process Certification Scheme (KPCS).To know more about Conflict free diamonds.

Your jewelry will arrive in exclusive Jalvi & Co. gift boxes.

All diamond and gemstone jewelry bought from BlueStone.com is certified by SGL, IGI, GIA or HKD and all gold jewelry bought from JalviAndCo.com is BIS hallmarked, some of the most respected and trusted diamond grading bodies in the world

Yes we can arrange a duplicate for $20. It will come with copy/duplicate written across the certificate as a watermark.

Incase your ring does not fit well, we will be happy to change your ring size at minimal cost. If it is a bigger ring you require, we will only charge you the additional price of the new ring, as listed on our website. This is applicable on re-sizing requests received within 30 days of shipping date.

Absolutely! Our products are offered with no overheads like rent and inventory costs, so we happily pass on the benefit to our customers.

Choose from our extensive collection of jewelry and accessories, and create moments that will last a lifetime!

We've taken care to ensure we avoid any costing involved in traditional showroom, so that your purchase reaches you without any middlemen involved, encouraging quality delivery.

Choose from our extensive collection of solitaires in various shapes and sizes, each of which is certified for authenticity by renowned names like the Gemological Institute of America (GIA) and International Gemological Institute (IGI).

From the moment you decide to buy from us to the moment you are hand delivered your product, you are in for an efficient and a one-of-its-kind shopping experience, with a seamless process in place and a customer care team that truly cares for your concerns.

Conflict diamonds are diamonds that are mined in many conflict zones in Africa and are illegally sold in order to fund wars, hence earning the name “conflict diamonds” or “blood diamonds”. At Jalvi & Co. we believe in being just and ethical about our diamonds, and have ensured that our diamonds are conflict free. We understand that we owe a duty of care to the world we live in and hence have taken care to provide diamonds in an environmentally responsible manner.

We sell exclusively at Visit jalviandco.com. One of the perks of being an online store is that it allows us to avoid most inventory costs that are otherwise involved in a physical storehouse that showcases its products. This helps us sell our solitaires at a reasonable price to you. After all, we look to keep you happy!

For purchases within India, we have a 30-Day No Questions Asked Money Back Policy that is meant to give you sufficient time to make sure that your purchase is perfect. If, for any reason, you feel the need to return your solitaire, we will be happy to provide you a full refund or exchange, within 30 days of the date of delivery. Please note that this is subject to a value limit of Rs. 5,00,000/- in case of solitaires.

We also offer you a Lifetime Buy Back Policy on Solitaires wherein you may sell your solitaire back to us for 80% of its current market value. This is subject to a value limit of Rs. 10,00,000/- for solitaires.

Please note that Solitaire Diamonds can also be exchanged with any other Jalvi & Co. product or solitaire at 90% of its current market value. This is, however, subject to a value limit of Rs. 10,00,000/-

Buyers are responsible for return shipping costs. The items must be shipped back in its original condition and packaging.

Please follow these simple steps:

1. Select your piece of Jewellery and 'Add to your Shopping Bag'.

2. Click on 'Secure Checkout' if you have finalized your order, else 'Continue Shopping'.

3. Enter your Email Address and Name on the Secure Checkout Screen and proceed for Billing and Shipping.

4. Enter your shipping details and continue to the Payment Options. Select your Mode of Payment and Place the order.

5. You will receive an order confirmation email to the e-mail you provided while placing your order.

Sure. You can browse through our designs on the website and order your selected design by phone. Our Customer Service representative would help you place the order. Please contact them at +91-809 426 5822

Yes. Your order confirmation will be sent to the e-mail you provide while placing your order.

Please contact our Customer Delight team at +91-8094265822 to cancel your orders.

Please log in to your Jalvi & Co. account and track your order in the "Order History" section of your account.

Jalvi & Co. offers multiple methods to make payments for your order: Credit Card & Debit Card, Net Banking and cash on delivery.

All Credit/Debit card details remain confidential and private. Jalvi & Co. and our trusted payment gateways use SSL encryption technology to protect your card information.

There are no hidden costs or additional shipping charges. The total price mentioned on the product page next to the photograph is the final price. What you see is what you pay.

Prices on JalviAndCo.com are subject to change without notice. Please expect to be charged the price for the Jalvi & Co. merchandise you buy as it is listed on the day of purchase

We accept VISA and Master Card (Indian cards only). You will need to key in your 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow. All Credit/Debit card details remain confidential and private. Jalvi & Co. and our trusted payment gateways use SSL encryption technology to protect your card information

The refunded amount will be directly credited to your bank account after we receive your jewelry. Please mail or call our customer delight team with your bank account and IFSC code which can be found printed on your cheque book.

All sales prices are final and Jalvi & Co. does not price match. All our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time and our prices do too.

We offer complimentary ring resizing within 30 days from shipping date. If the design doesn't permit resizing, we will replace the ring at additional cost. Beyond 30 days from date of shipping, if the design permits, we can resize the ring for a small charge.

If there are any problems with the quality of the workmanship of your piece we'll repair it free of charge and pay the shipping too. If you damage a piece, we'll repair it for you for a very reasonable fee plus shipping: we want you to enjoy your piece, not have it sitting in a box! If you are still not satisfied with product, you can return the product to us within 30 days, we have a 30-day No questions asked Money Back Policy. This is applicable for orders within India only.

Of course, but we don't recommend it. We can't accept returns of items that have been modified by someone else. Having someone else work on a piece also voids the 30 day money back and lifetime exchange policy, because these kinds of modifications, when done incorrectly, can damage the gems or the strength of the setting.

Our Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a full refund or exchange, within 14 days of the date. Yes, It's that simple .We can only accept the product without custom engraving, in its original condition and with the certification. This policy is applicable on orders within India only.

Our

Money Back Policy gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a refund or exchange

We offer FREE Return Shipping. You'll receive complimentary return shipping on all resizing, exchanges, or refunds for all products within the 30-day money back policy. If you prefer just call our customer delight team and we will send a courier over to pick it up from you. Please note, this is applicable on orders within India only.

We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from Jalvi & Co. , within India. The product along with the original product certificate, can be returned or exchanged for its current market value, with deductions towards making charges.

This means your product's current value of gold, diamonds and coloured stones, will be determined based on product specifications and the current price listed on our website.

If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

The value of the exchanged product after deductions towards making charges and discounts will be credited to your BlueStone account. This remains valid for 365 days and can be used to purchase anything on our website. The value cannot be encashed.

Lifetime Buy-Back: If you choose to return the product for buyback, the buy-back value will be paid to you via online bank transfer within 10 days of receipt of the product.

Jewellery returned showing signs of alteration by anyone other than Jalvi & Co. shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Exchange and Buy-Back amount of the product.

CATEGORY

EXCHANGE VALUE

BUYBACK VALUE
Diamond & Gemstone Jewellery

100% of gold/platinum value at current market rate

100% of diamond/gemstone value at current market rate

100% of gold/platinum value at current market rate

90% of diamond/gemstone value at current market rate
Plain Gold /Platinum jewellery 100% of gold/platinum value at current market rate  100% of gold/platinum value at current market rate
Coins 100% of gold/silver value at current market rate 100% of gold/silver value at current market rate
Solitaire Jewellery & Loose Solitaires

100% of gold/platinum value at current market rate

100% of diamond/gemstone value at current market rate

90% of solitaire value at current market rate (Up to INR 10 lakhs)

100% of gold/platinum value at current market rate

90% of diamond/gemstone value at current market rate

80% of solitaire value at current market rate (Up to INR 10 lakhs)

We offer a Lifetime Exchange Policy and Buy-Back Policy on Solitaires worth less than or equal to Rs. 10, 00,000 purchased from Jalvi & Co., within India. The product along with the original product certificate, can be exchanged or returned basis its current market value.

If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.

Lifetime Exchange The value of the exchanged solitaire will be credited to your Jalvi & Co. account. This remains valid for 365 days and can be used to purchase anything on our website. The value cannot be encashed.

Lifetime Buy-Back If you choose to return the product, we will refund 80% of the total amount, with deductions towards discounts and making charges. Refund will be made via online bank transfer within 10 days of receipt of the product.

Solitaire exchange and buy-back will be dealt by our solitaire experts on a case to case basis. Based on our quality inspection, we reserve the right to revise the exchange and buy-back amount of the product.

Solitaires and mounts showing signs of alteration by anyone other than Jalvi & Co. or damaged in any other manner shall not be accepted for exchange.

CATEGORY

EXCHANGE VALUE

BUYBACK VALUE
Diamond & Gemstone Jewellery

100% of gold/platinum value at current market rate

100% of diamond/gemstone value at current market rate

100% of gold/platinum value at current market rate

90% of diamond/gemstone value at current market rate
Plain Gold /Platinum jewellery 100% of gold/platinum value at current market rate  100% of gold/platinum value at current market rate
Coins 100% of gold/silver value at current market rate 100% of gold/silver value at current market rate

Jalvi & Co. provides free delivery/shipping on all items within USA. Our delivery date depends on the product selected as well as the shipping address.

The rest of our products are ‘Made to Order’ and it takes us 2 to 19 business days to safely deliver these jewelry pieces to you. This includes the time taken to individually handcraft each product and ship it to your delivery address.

Please note that the business days mentioned do not include Sundays and festive holidays.

All goods will be fully insured by Jalvi & Co. until they reach you, so your purchase is 100% safe.

Need help? Think we could have done something better? We are listening and happy to do what we can to improve. Please let us know.

We can be reached at

info@jalviandco.com

or at +91 809 426 5822 between 11 am-6pm, 7 days a week.

Our registered office address is:

Jalvi & Co., 3/333. Vidyadhar Nagar, Jaipur 302039, Rajasthan

Valid for a period of 12 months from the date of purchase.

Any balance amount left in a used gift card can be reused within the validity period.

Upto 3 gift cards can be used in single transaction.

Gift card brought on the website is valid for all products available on www.jalviandco.in.

To redeem this gift card on www.jalviandco.in, please use the Gift Card option on the payment page and enter the above card number and card pin while placing the order. Any balance amount left on the used gift card can be reused within the validity period.

For return of products purchased using gift cards, the money returned will be credited in form of Jalvicredits to the customer.

Jalvi & Co. is not responsible if the gift card is lost, stolen or used without permission.

The gift cards cannot be replaced, refunded or exchanged for cash.

Jalvi & Co. is the final authority on the interpretation of these rules. Products and services are subject to availability.

Jalvipoints and Jalvicredits can't be used to purchase gift cards.

Unable to find satisfactory answers ? Contact Support